FAQ

Website Design

What is the cost involved?

We offer month-to-month packages starting from R119, with no contracts or setup fees. Our web design package details can be viewed here;
Web Design Packages
E-Commerce Packages

What happens if I want to cancel?

You can cancel at any time, we only require a 30-day notice period. After the 30 days, the website and emails will be deactivated.

I already have a registered domain, now what?

We can either transfer the domain to us, as hosting is included, but should you prefer to stay with your current service provider, we can point the domain to our server.

I want a Domain now, what do I need to do?

Choose a Hosting Package.
Make First Month Payment.
Set Up – Once we receive payment we will do Domain & Hosting Set-Up and send you Login details for Control Panel.

Are there any extra costs?

No, as stated in the Hosting Packages they include the full Domain & Hosting.

How does payment work?

For Hosting, we operate monthly. If payment is not received within one week of the invoice date domain will be placed on standby, meaning the website and any email accounts associated with the domain will cease to function.

Can we choose from different templates?

Every website is custom designed, we recommend that you send us links to designs, layouts, and color schemes you like, as these can be used as a guide when we design your website.

Does it include a logo as well?

No, our packages do not include a logo. If you need a professional logo, we have graphic designers who can assist with the logo design.

Will I have access to the website?

Yes, however, should anything go wrong, we cannot take responsibility for the website being down. We will only be able to restore the website to a backed update of when the website was still in working condition.

What happens if I need changes to be made to the website?

Our monthly packages include maintenance time per month, any changes can be sent on to your dedicated project manager. For our once-off packages, we do offer maintenance services here

What is meant by mobile-friendly?

Mobile-friendly refers to your website’s ability to be able to function and display on mobile devices and tablets.

What do you need to start?

About us information
All relevant images
Breakdown of the products or services you offer
Contact information
Where you offer your services; locally, provincially, or nationally
Company logo

Website Hosting

I want a Domain now, what do I need to do?

Choose a Hosting Package.
Make First Month Payment.
Set Up – Once we receive payment we will do Domain & Hosting Set-Up and send you Login details for Control Panel.

Are there any extra costs?

No, as stated in the Hosting Packages they include the full Domain & Hosting.

How does payment work?

For Hosting, we operate monthly. If payment is not received within one week of the invoice date domain will be placed on standby, meaning the website and any email accounts associated with the domain will cease to function.

Google Adwords

How long before my ads are up?

Your ads will go live within a few days of payment being received, or by the date specified by the client.

What is the advertising budget?

Advertising Budget is the amount you want to use on AdWords every month, this can be any amount and can be changed at any time.

We are always ready to help.
Just give us a call or use our contact form and we’ll assist you in any way we can.

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